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Nonprofit Best Practices

Meet Our Newest Board Members!

Three new board members have joined the Pivotal team this year! We’re so excited to introduce you to all of them!

Maribeth Portz has lived in the Bay Area since 1999 coming here to join the tech sector where she worked for both Intel and Apple.  She got to know her new community by joining the Junior League of San Jose (JLSJ) where she volunteered and collaborated with organizations such as the Children's Discovery Museum, Parents Helping Parents, Sunday Friends, and LifeMoves...

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Net Promoter Score Is a Valuable Tool in Nonprofit Work

by Christine Salinas, Grants Manager

We’re excited to integrate the Net Promoter Score as a valuable analysis tool that enhances the quality of the services we deliver to foster youth. Thanks to the Fund for Shared Insight’s Listen for Good grant, we have the financial backing to implement a more advanced survey system of our youth’s experiences with Pivotal.  The grant has helped us think of better ways to ask and collect feedback and to add closed feedback loops to our survey process.

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