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Using for profit strategies helps nonprofits

Using For-profit Strategies Helps Nonprofits Too

Have you ever wondered how successful brands like PayPal, Best Buy, and American Express measure their customers’ loyalty and satisfaction?  

They rely on something called the Net Promoter Score, a powerful metric that helps big brands “listen to their customers” by calculating their willingness to recommend the company’s products or services to others. The NPS is measured by calculating the percentage of detractors from the percentage of promoters of the product and it provides valuable feedback that’s sometimes used to shift brand strategy. While it’s used primarily in the for-profit world to evaluate customer satisfaction, nonprofits would do well to engage in this type of behavior too.

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Arizona Sun Devil and former foster youth Noor Almasahwi is winning at life.

Former Foster Youth and College Student Athlete is Winning At Life

A big part of what we do here at Pivotal is to encourage our youth to dream big. That’s why we love sharing stories of our scholars like Noor Almusahwi, who’s well on his way to realizing his career goals. Noor sets the bar high for all college students, not just those from foster care.   

A quintessential student athlete, Noor is now a senior with a 3.9 GPA at Arizona State University and wrestler in the school’s Top-10 wrestling program. Before transferring to ASU, he was California’s top ranked wrestler. Although his days are jam-packed with classes, homework, and perfecting the wrestling skills and technique he began learning in high school, he also finds time to conduct policy research on the rights of refugees.

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Homeless News Carousel

College Foster Youth Face Homelessness

Just three weeks ago, California voters passed two propositions expected to battle homelessness in our community. With tent encampments growing in cities across the area and people lining up as early as 8:00 am for a shelter bed, it’s clear that homelessness has reached a watershed moment in California.

What’s perhaps less obvious is that homelessness is a deepening problem for college students. Once they turn 18, many no longer receive financial support from their parents. Stretching their dollars means having to choose between paying for classes and books, or housing and food. For foster youth in college, this choice is a daily battle.

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Welcome to Pivotal – our new name for the next chapter of our organization’s story.

You may know us for our work as Silicon Valley Children’s Fund – or perhaps you knew us as TeenForce – but now, you can just call us Pivotal.

Pivotal is so much more than just a new name and logo. We are at a Pivotal time in our history, where we can really deepen our work and scale our impact to serve more young people in and from foster care.


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